FAQs

Q: What exactly does CarLotta Credit do?
A: We sell and finance vehicles to people that have credit problems in their past that normal banks and finance companies won't.

Q: Does that mean you are one of those companies that lure unsophisticated consumers into a large debt with payments they cannot afford?
A: We don’t put customers in cars they can’t afford. Before we will sell anyone a car, our staff does a complete analysis of the persons income, expenses and vehicle needs. We do that for the customer, and quite frankly for us too. We want the customer to be able to pay off the car and go to the full term of the loan. It is in your best interest, and ours. When you complete your loan, your on time payments will help your credit.

And we recognize that our typical customer is less savvy than we are about the buying and financing process. So we take the time to explain the process and the payments in great detail BEFORE delivery.

We’re meeting the customer’s need, not some whim. People need cars to get good jobs. Studies have shown that 85+ percent of American workers drive to work. Your CarLotta Credit vehicle should be a help to you and your family and maintaining your job.

Q:Some Buy Here Pay Here dealers have a reputation of selling junk cars and not caring about their customers after the sale. Are you a Buy Here Pay Here dealer?
A: Yes we are but...there may be some bad dealers in the Buy Here Pay Here / low-income industry, but at CarLotta credit , we do it better and different! We show our customers the type of respect they don’t often receive from other merchants. And if our customers aren’t satisfied, we’ll make it right. That’s why so many of our customers are either returning customers or referrals.

Q: Do you sell junk cars?
A: No we do not! First of all, that’s a sure way to lose money. CarLotta Credit has been in business since 1986. We’re better businesspeople than that. The straight business truth is that we win when the car operates as expected, and the customer completes the contract. We lose when the car doesn’t run, and the customer does not complete their loan. That’s why we pick the best used cars in our price range to sell, and then invest more than $1,000 in each one to make sure it meets our standards. In addition, each car comes with the CarLotta Credit warranty at no extra cost. We back them, because we trust them.

Q: Do you charge sky-high interest rates?
A:The fact is that interest rates are regulated in Pa. We follow the law. What’s more, in many cases, the interest rate we charge is less than what the law allows us to charge.

Our rates reflect a business truth: Because of past credit challenges, our typical customer brings risk to the table. The higher the risk, the higher the interest. When you complete your loan with CarLotta Credit, and your payments are on time, your credit score goes up and the interest on your next car goes down!